Dialling up the future of call centres at banks, Banking & Finance

Dialling up the future of call centres at banks, Banking & Finance

Singapore HERE'S a peek into the future of customer centres at banks. An online transaction fails to go through, and right there and then, the bank

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Singapore

HERE’S a peek into the future of customer centres at banks.

An online transaction fails to go through, and right there and then, the bank will send the customer a chat message, a text, or an e-mail, before having him or her ring up the bank to deal with the problem….





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